Privacy Policy

Your privacy is important to us. This policy explains how we gather, use, and protect your personal details in accordance with Australian law and our commitment to transparent practices.

Information We Collect

We collect personal data only as needed to offer our services and enhance your experience.

• Contact details you provide, including name, email address, and phone number, when you reach out to us.
• Details about your preferences and interactions, such as feedback or communication records, used for service improvement.
• Technical information like device type, browser, and interaction data collected via cookies and analytics tools.
• Other information you choose to share as part of community participation or support requests.

How We Use Your Data

Your data supports site operations, user experience, and ongoing service development.

• To respond to your inquiries, provide support, and maintain communication as needed.
• To personalize services and suggest helpful content based on your interests and activity.
• To improve our site through analytics, ensuring features and security remain up to date.
• To comply with legal obligations or enact our terms, policies, and community standards.

Legal Basis for Processing

Our data collection and use practices comply with applicable Australian privacy regulations.

We rely on your consent for processing optional personal data, as well as our legitimate interest in service provision and site management. Data may be used to uphold legal requirements or enforce agreements.

Sharing Your Data

Your information is only shared when required to operate our services or fulfill legal obligations.

• We may share information with trusted providers who help us manage site hosting, analytics, or communications. These parties are required to treat your data confidentially.
• We may disclose information when legally obligated or to protect our rights, safety, or users.
• If the business structure changes, your data may transfer to new operators, but only with appropriate privacy safeguards.

Data Security

We use appropriate measures to protect your data from loss, misuse, or unauthorised access. While we strive for the highest standards, no online system can be completely secure. Regular reviews keep our protocols current and responsive.

Your Rights

You have rights over your data as outlined in privacy regulations.

• Request access to any personal information we hold about you.
• Request changes if your information is inaccurate or incomplete.
• Request deletion of your data or restrict its use where permissible by law.
• Withdraw consent for non-essential data processing at any time.

Cookies and Analytics

Cookies help us enhance your site experience by saving preferences and tracking usage trends. You can manage cookies in your browser or learn more in our dedicated section.

Read Cookie Policy Read Cookie Policy

Contact Us

If you have privacy questions or wish to exercise your rights, reach out to our team for support and information.

Policy Updates and Changes

This policy may be updated over time. Substantial changes will be flagged clearly or communicated directly. We recommend reviewing regularly to remain informed.